Privacy Policy

1. Information We Collect

When you install and use the App, we may collect information provided through Shopify, including:

• Shopify store name, domain, and store ID.
• Merchant account information required to provide the App.
• Customer information required for customer blocking and App functionality, such as customer ID, name, email address, or phone number.
• Cart, order, product, and checkout information required to display conditional notes and apply customer blocking rules.
• App settings, rules, notes, and configurations.
• Technical information such as application logs and error information needed to operate and maintain the App.

We only request and process information that is necessary to provide the App's functionality.

2. How We Use Information

We use collected information to:

• Display custom notes on cart and checkout.
• Apply conditions based on products or order totals.
• Identify customers included in a merchant's blocklist.
• Prevent blocked customers from completing orders where supported.
• Provide, maintain, troubleshoot, and improve the App.
• Protect the security and reliability of the App.
• Respond to support requests.

We do not sell or rent personal information to third parties.

3. Shopify Data

The App uses Shopify APIs and services to provide its functionality. Data accessed through Shopify is handled in accordance with Shopify's API Terms and applicable privacy requirements.

We only use Shopify data for the purposes described in this Privacy Policy and only request the permissions necessary for the App to operate.

4. Data Retention

We retain information only for as long as reasonably necessary to provide the App and fulfill the purposes described in this Privacy Policy.

When a merchant uninstalls the App, we delete or anonymize personal information associated with the store within a reasonable period, unless we are required to retain certain information by law or for legitimate security purposes.

5. Data Deletion Requests

Merchants and customers may request deletion of personal information handled by the App.

Merchants can contact us using the information below to request assistance with data deletion. The App also responds to applicable Shopify privacy and data protection requests.

6. Data Security

We use reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.

Data transmitted between the App and our services is protected using appropriate security measures, including HTTPS/TLS where applicable.

7. Third-Party Services

We may use trusted third-party service providers to host, operate, monitor, or maintain the App. These providers may process information only as necessary to provide services to us.

We do not use third-party services to sell customer information.

8. International Data Transfers

Depending on where our services or service providers are located, information may be processed or stored in countries outside your country of residence.

Where required, we use appropriate safeguards for international transfers of personal information.

9. Children's Privacy

The App is intended for businesses and is not directed toward children. We do not knowingly collect personal information directly from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the App, our data practices, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last updated" date.